All BPM cooperate platform users benefit following services provided by BPM manufacturer or resellers:

Basic technical support
product bugs - response within 4 hours, normal problems - response within 3 days,

Serious problem - response within 1 week

Update in time life long

Periodical delivery of product technical and application communication materials

Acceptance of product improvement suggestions which new product development plan will include

Question answering through internet, phone call online during application

Basic implementation guidance

Provide product installation description and demo document

Provide standard implementation method and tools

Remote guidance of parameter configuration and data import

Just in time problem solving during implementation

Remote go live test of products

Basic training

User's manual

Multimedia application simulation

Product operation application demo program

Remote training for system administrator

Periodical organisatin of advanced application training

Value added product services:

Software implementation
installation, configuration, parameter setting, basic data importation of softwar

Application training
Basic operation of software product, system management, training and etc.

Expert and consultant

Enterprise's information strategical planning, Business process reorganisation, management problem solutions and etc.

Data importation
Basic parameter configuration of software, forms and flow settings, basic data importation and etc.

Technical support
Application problem answer of software product, system bugs resolution, applicaiton experiences exchange

Secondary development
Based on general purposed software, provide individualized program development

Specialized development
oriented at customer customization requirements, perform software design, development, test, document arrangement and etc.

System integration
realization of data integration, information exchange, application connection of software and hardware and etc.

Customization services
perform customization single items and combined services according to customer's demands.